Customer success manager (Business Automation Officer - Conversational AI) (offline) $1200-3000

BAO masters the art of business communications and interactions by being a brilliant negotiator, tech proficient associate with considerable pruning organizational skills. Engaging the customers' portfolio, BAO conducts the whole customer journey, starting from client onboarding to development and expansion.

BAO is deeply involved in customers’ communications analytics. The position aims to provide outstanding assistance in critically important Conversational AI solution implementation. The role objective is to help customers ascertain the points of business value through their investments in EVE.calls, eliminate obstacles and accelerate the client’s lane to development and expansion.

The success of BAO is definitely measured by Eve’s introduction and adoption, as evaluated by client maintenance, development, retention, and revenue.

EVE.calls is committed to the gently world acceleration and wishes to recognize enterprises as Conversational AI driven, so the BAO is the key role in this assignment.

Responsibilities:
-In-depth interviewing clients(1-2h) about the needs of their client base;

-Composing conversational scripts for AI;

-Achieving business process automation KPI`s;

-Customer satisfaction;

-Call campaigns results;

You are the perfect candidate for us if:
-You have over 2-3 years of experience in IT companies in the field of business automation or sales/marketing/accounting/product management/financial analytics;

-You are a creative person using unconventional approaches in your job;

-You are usually told: «It is easy and pleasant to do business with you»;

-You are familiar with (no need to explain): value proposal design, unique selling proposition, lead generation, call to action, sales funnel, CRM, integration through API, CapEx, OpEx;

-You have perfect intercommunication skills, your English is brilliant, and you feel free to interact with foreigners.

We offer:
-The friendly and passionate team deeply engaged in the development and constant learning is chock-full of genius ideas;

-Being on the cutting edge of technical innovations in the IT area;

-Continuous self-improvement;

-Working with a high-quality, useful product — unique and in demand on the market of the CIS, Europe, and America;

-The competitive compensation plan takes skills and experience into consideration.

-Stock options.

EVE.calls
We are here to provide a sophisticated relationship experience by tackling both businesses' and customers’ exigencies. By dipping the ocean of ideas, we've created Eve - a perspicacious virtual assistant to emulate natural dialogs with clients and bring the best conversational practices.

Eve intertwined with artificial intelligence, natural language processing, machine learning, and human creativity is a new dawn of customer service quality.

There is no need to choose the "heads or tails" of the business by giving preferences to emotional or rational patterns, as we provide a cost-wise integral experience and do cause a sense of love to customers. Humans always get back to someone they love. Even if she is a virtual assistant

EVE™ was invented in 2016. Since then, she's been accumulating extensive and engaging experience through fintech, online services, retail, and banking:

95M+ call automated

$11M+ customers saved

$1M+ work hours saved

Our mission:

We feel the sense of the future. We realize a Society of the Future. We make the most of where we are by possessing the upcoming values to provide the gentle world acceleration.

Our vision:

We bring the most sensitive and empathic virtual assistant with the integrity of logical consciousness to life. An unattainable turn to a brilliant solution powerful to dissolve the clients' burdens is a cutting-edge no-brainer.

Our values:

- We pay attention to harmony enrichment by embracing everything we are facing to commit the sustainability in our business. We believe that taking the ups and downs for granted is the only way to shape holistic awareness.

- We accomplish the excellence of business interactions by ousting a fatal human dimension to the power of conversational artificial intelligence. We trust in a brilliant program code where brevity is the soul of wit and prove of a diverse toolkit. We keep faith in an admirable workflow where everything is running without human intervention.

- We commit to a scientific approach by being data-driven and dissecting the suppositions. We evolve and bring the new to this world with a sense of reality.

Our Goal: By 2025, implement the EVE in 1200 large companies, increasing the profitability of sales departments and the quality of customer service.

Clients: Today more than 700 businesses in the CIS region, Europe, and the USA work with us. Among them are such market leaders in their niches: MTS, British American Tobacco, BADM, Premiere Expo, Kyivstar, Moneyveo, UBER, SEAT, LiftMarketing, and others.

Awards: EVE.calls prevailed as the best startup at Seedstars CEE in 2017 and became Seedstars World Finalist in 2018.



Join our team!

About EVE.calls

EVE.calls is a tech company that created the World`s first human-like voice robot.
Infinitely scale your top performing sales and service team members with AI. The voice robot is tailored for fintech contact centers, adept at handling debt collection, phone support, and sales tasks.
Seedstars CEE Summit Winner | Google For Startups

Since 2016 we made:
340M+ conversations made
5M+ man-hours saved
$28M+ saved for customers

Company website:
http://evecalls.com

DOU company page:
https://jobs.dou.ua/companies/eve-calls/