Tech Support Agent (offline) from $1000

Naranga is a leading franchise operations management software serving over 400 brands, primarily in the USA.
Founded in 2014 by a multi-location entrepreneur, Naranga provides a complete and easy-to-use franchise management solution.
Naranga — is operated by Edible Brands Ukraine — R’n’D center located in Kyiv.
Our parent company is Edible Arrangements which is the leader in the American franchise market. Edible was founded in 1999 based on a deliciously different idea: a fruit bouquet. Since then, we have grown into America’s favorite gifting brand, with over 1,000 franchise locations, a world-class eCommerce function, and millions of customers every year.

Requirements

Excellent communication skills.
Good verbal and written advanced English is required.
At least one year of experience in Customer Support is a must.
Analytical thinking and problem solving (must think outside the box to define the origin of the issue and provide possible solutions).
Fast learner.
Systematic approach.
Desire to do sometimes monotonous job to make sure that everything is in order.
Familiar with how business processes work, ability to stick to them when necessary.

Responsibilities

Respond to customer queries in a timely and accurate way via phone, email, or ticket system.
CRM data management.
Onboarding/offboarding of clients.
Monitor and prioritize tickets submitted in Jira.
Escalate financial questions.
Update our internal databases with information about technical issues and helpful discussions with customers.
Follow up with customers to ensure their technical issues be resolved.
Create documentation on our products.

Working Conditions

Work schedule: 5 days a week from 16:00 till 01:00 Kyiv time (8 working hours per day in total).
Flexible combining working from home with days in the office.
You have 7days of sick leave and 24 vacation days covered by the company.
After successfully passing your 3-month probation period company provide health insurance.

About Edible Arrangements Ukraine

Edible Arrangements Ukraine is a technological and R’n’D center located in Kyiv. Our parent company is Edible Arrangements which is the leader in the American franchise market. Edible was founded in 1999 based on a deliciously different idea: a fruit bouquet. Since then, we’ve grown into America’s favorite gifting brand, with over 1,000 franchise locations, a world-class eCommerce function, and millions of customers every year.

Through all that growth, one thing hasn’t changed: our commitment to helping people celebrate what’s good in life! We pride ourselves on our knack for innovation, our entrepreneurial spirit, and working with the most talented IT representatives.

We have started our office in Ukraine on July 1st, 2020 and constantly growing it. Our teams in Ukraine are concentrated on the next products:

1) Web e-commerce: developing complex, modern, and responsive web applications using ReactJS (Redux, Saga or similar libs)

2) Mobile teams: we are developing a range of B2B and B2C apps, that help our business to grow. We have more than 1000 offlines stores. On the peak dates, we have more than 700,000 orders daily to be processed via our internal systems. And this is awesome to build seamless processes.

3) BackOffice systems: our operations, finance, and support are using our custom-tailored systems that reflect the needs of the business. They help us improve efficiency and streamline operations.

We know, that our IT systems helped our business grow by more than 40% during 2020. And it is not the limit!

Join our team to have challenging and inspiring jobs to be done, work using modern technologies with the inspiring multicultural team, have motivating compensation package and opportunities.

More about us:
ain.ua/...​ryvaet-rd-ofis-v-ukraine

vctr.media/...​le-vhodit-vukrainu-54535

thepage.ua/...​yut-amerikanskie-kompanii

Company website:
https://ediblearrangements.com

DOU company page:
https://jobs.dou.ua/companies/edible/