Delivery Manager (offline)

Responsibilities:
Manage the process of customer satisfaction evaluation and work on improvement of customer satisfaction and loyalty
Build strong relationships with customers, stakeholders and integration teams to ensure delivery is smooth and customer-centric
Lead the delivery team, managing conflict, and ensuring the work processes are carried out efficiently
Coach and empower delivery teams to take accountability for delivery, risk and issue management and assisting by removing blockers
Provide coaching, mentoring and professional development opportunities for team members
Work closely with Project Managers and other leaders to deliver initiatives and products utilizing lean and agile project management methods
Work closely with the Sales Department on presale activities
Work closely with Recruiting Team to plan the resources effectively
Manage finances and budgets within the unit
Understand and contribute to strategic perspectives and translating them into tactical actions
Oversee services delivery within the delivery unit

Required Skills and Experience:
2+ years of experience in Project Management
Understanding management principles and project management specifics
In-depth knowledge of project management methodology and tools
Knowledge of Agile and Lean Practices
Understanding of project financial side, pricing model and billing procedures
Strong understanding of performance management principles
Ability to develop profitable strategies and implement them
Ability to plan, control and supervise multiple projects and activities simultaneously
Excellent communication skills, with the ability to clearly communicate on different business and technology topics to both business and IT audiences
Ability to communicate effectively at different levels including clients’ IT management
Ability to work with a variety of individuals and groups in a constructive and collaborative manner
Demonstrated skills and experience in team building and mentoring
Ability to identify and compare the best processes or delivery methods to use
Ability to listen to the needs of technical and business stakeholders and interpret them
Upper-Intermediate level of English or higher

We provide following for our employees:
18 working days of paid vacation
10 working days of sick leave annually (5 days paid at 100% and 5 days at 75% rate of your average monthly salary)
Medical insurance
50% cost compensation for English courses at the office
Flexible work schedule
Additional days off for special occasions, national holidays off
A competitive and rewarding salary based on performance appraisals/knowledge evaluation
Possibility to share and gain knowledge on regular tech talks
Friendly and professional team
Innovative projects with advanced technologies
Corporate events
Remote work
Accounting service

About Zelh

Zelh Inc. is a fast growing outsourcing and recruiting company. Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services. We achieve this mission by fostering long-term relationships with customers, employees and vendors. Personal attention, timely communication and respect for all people are the basis of our business philosophy. At Zelh our highest priority is finding the right inquiry solution for every shipment allowing us to meet all of our customers' requirements.

Company website:
https://zelh.com/

DOU company page:
https://jobs.dou.ua/companies/zelh/