Technical Support Specialist (German & English) (offline)

Responsibilities:
- Email/Tickets processing, testing, and troubleshooting according to provided documentation and training;
- Dispatching tickets to various functional customer’s teams;
- Ongoing learning and staying up-to-date on all relevant products and technologies;
- Providing phone support for end customers;
- Focus on Supporting Managed Service customers using client’s Cloud Security (we provide training on that);
- Provide Support for other products in the German language;
- Proactively identify issues that may affect customers and escalate them for resolution.

Requirements:
- Knowledge of security principles and best practices;
- Higher education degree in Information Technology or similar vocational education (students who are finishing education are also welcome);
- Understanding of networking and security software and hardware;
- Basic understanding of DNS, SMTP, Anti-Spam and Anti-Malware solutions;
- Programming or scripting experience is a plus;
- Strong verbal and written English and German skills;
- Experience in a service desk or tech support is a plus;
- Business communication and soft skills;
- Understanding of networking concepts and protocols.

- English level: Intermediate+ (Spoken is a must) / Upper-intermediate and higher
- German level: Intermediate+ (Spoken is a must) / Upper-intermediate and higher

Would be a plus:
- Ability to work efficiently both independently and with a team;
- Ability to handle multiple tasks simultaneously, effectively manage priorities, meet deadlines;
- Ability to work in a distributed and multi-cultural environment;
- Strong self-learning abilities and knowledge of the latest security threats.

About Geekforless

Про компанію GeeksForLess
Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

Company website:
https://geeksforless.club/ua/

DOU company page:
https://jobs.dou.ua/companies/geeksforless/