Client Success Manager (offline)

You will be responsible for developing long-term relationships with your portfolio of assigned partners, connecting with key business executives. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Job location: Lviv, Ukraine
Job type: Full time
Job level: minimum 1 year experience

Requirements:
At least Upper Intermediate English;
Proactive, organized and open-minded employee with potential to grow;
Professional communication skills;
Stress-resistance and ability to solve conflict situations;
Experience in Customer Support or Sales will be a plus;
Confident PC user;
Experience in e-commerce will be a plus;

Responsibilities:
Existing accounts maintaining and new accounts leading;
All types of clients requests handling and interaction with other company departments in order to solve current clients questions;
E-mail correspondence handling, reports preparation;
Corporate clients interaction and communication;
Identifying and resolving urgent issues to maintain a high level of client satisfaction and customer retention;
Qualifying opportunities to develop relationships with existing clients for revenue growth;
Sales data and related information analysis;

What we're offering:
$ based salary;
Benefits package: Yoga, English classes, Sport Classes, Dental Insurance and Daily Office Meals;
Comfortable office located in the city center (Shevchenko Avenue);
Mentorship and career growth opportunities;
Fully paid sickness leave;
Annual vacation of 14 working days and UA public holidays days off.

About PayPro Global

eCommerce platform which is already 10 years on the market helping to sell a lot of popular software and SaaS products worldwide. A small team developing and maintaining our own services and not involved in outsourcing activities.

Company website:
https://payproglobal.com/

DOU company page:
https://jobs.dou.ua/companies/paypro-ukraine/