Delivery Head (offline)

We offer:
- A developed grading system for your individual growth;
- Well-established processes and loyal management;
- Excellent health insurance with coverage of covid cases;
- Flexible work schedule;
- 20 working days paid vacation leave, 15 working days of paid sick leave with a certificate, and 5 working days of paid sick leave without a certificate;
- Certification coverage;
- Paid study of English and more;
- A lot of corporate webinars/workshops/etc.

Responsibilities:
- Manage a group of projects related and related product implementations;
- Provide collaboration atmosphere to decrease possible attrition and rotation request;
- Minimize Bus factor improving processes;
- Assist in presales and negotiation activities;
- Motivate team members to meet project goals, adhering to their
responsibilities and project milestones;
- Be responsible for successful program delivery;
- Provide leadership for the project team;
- Work creatively and analytically in a problem-solving environment;
- Identify appropriate resources to achieve project objectives within
planned timeframes;
- Monitor staff performance;
- Evaluate and mitigate project risks and issues;
- Understand and address customer goals;
- Manage communications with the customer;
- Establish practices, templates, policies, and tools required for the project
success.

Qualifications and Skills

Personal skills:
- Teamwork — knowing how to listen, share, cooperate and learn together as a team;
- Positive attitude — important for difficult times incurred throughout the process;
- Ability to articulate expectations — define deliverables and expectations to the team and management;
- Manage by example — TPMs must be straightforward and knowledgeable in all dealings;
- Be direct, do not overpromise, and underdeliver;
- English Advanced.

Management skills:
- 5+ years of Project Management experience;
- Ability to negotiate with customers, upsell team needs;
- Manage complex cross-functional teams deliverables;
- Proven ability to deliver in a changing environment;
- Experience building and maintaining the Scrum process, strong Agile expertise;
- Strong interpersonal, analytical, problem-solving, negotiation, and conflict resold mention skills with an ability to motivate teams and deliver results;
- Ability to grow, scale, and sustain high performing groups and leaders;
- Excellent presentation skills.

If it sounds interesting to you, send a CV to us!

About Customertimes

Customertimes is a global IT consulting company headquartered in New York City with offices in 11 countries. We specialize in the development and implementation of cutting-edge technology solutions for business transformation.

Our international team includes 1600+ skilled professionals. We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries.

Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector. Our clients include companies such as IQVIA, UPSA, L’Oreal, Dyson, Philips, Sharp, and Danone.

Company website:
https://customertimes.com/careers/

DOU company page:
https://jobs.dou.ua/companies/customertimes/