IT Helpdesk Specialist (offline)

In this position, you will be reporting to the Team Manager, System Administrator, you will help support the growth of the Kyiv office from 50 to 150 people by the end of 2022.

What makes the Similarweb R&D team awesome?
- High-performance web serving layer, capable of providing analytics on hundreds of millions of pages and domains with sub-second latency
- Work with cutting-edge technology - we often beta test the tech that other people will only discover next year!
- We want you to get better and help you set goals and conquer them

Here’s what your day will look like:
- Providing technical support (hardware and software) in a 750-user global environment (tier 1,2).
- Deploy, manage and monitor production systems (Windows, Linux, and OSX).
- Intercept, evaluate, and resolve alerts, tickets, and other inquiries pertaining to the functional operation of all installed applications, hardware, and software products.
- Installing and configuring hardware, software, and networks.
- Monitoring all on-premise systems and troubleshoot issues.
- Documentation maintenance.
- Maintain and support A/V conference systems for company meetings (Zoom, Google Hangouts)
- User management (AD, G-Suite, Okta)
- Take part of project planning and design for new IT systems
- Support company worldwide events

Here’s what you’ll need:
- 1-year hands-on experience in Helpdesk teams in a domain environment
MCSA\CCNA certification - optional
- Experience in troubleshooting Windows and Mac’s technical issues
- Experience in troubleshooting and configuring SaaS application’s technical issues (Zoom, Google Hangouts)
- Experience in troubleshooting A/V technical issues
- Excellent written and oral communication skills.
- Excellent team player, problem solver, and a great interface to work with
- The job requires participation in a 24×7 on-call rotation in order to support urgent production issues.

We’re going places - and so can you
We raised over $240M and have 800 employees across 10 global offices. In May 2021, we began trading on the New York Stock Exchange (NYSE), and we couldn’t have done it without each and every one of our Similarwebbers. And this is just the beginning.

About Similarweb

Sure, we could talk about how Similarweb is a publicly-traded, global company with the soul of a startup... but honestly, we’d much rather tell you about the 850+ Similarwebers who power the company.

To put it simply: Similarwebers are the type of people you’d want on your zombie apocalypse team.

They’re natural leaders who aren’t interested in just sitting on the sidelines. Everyone here is eager to make a real impact, and no, that’s not just a buzzword.

At Similarweb, it means that employees play an integral role in guiding the direction of the company and its products. This is a place where you can bring your vision to the table and find the resources you need to make it a reality.

Similarwebers also have a reputation for being obsessed with our product.

And honestly, we can’t say we blame them.

The Similarweb platform gives our teams access to an incredible amount of data and insights from all over the internet.

We get to take an inside look at what’s really going on in the digital world, which makes our customers very happy, because now they can be the best in their industry. Plus it gives us a lot of cool conversation topics to talk about at dinner parties.

And if you’re going to be working with the same product every day, don’t you want to love it?

There’s always more we could say, but if you read this far and thought “These sound like my people,” then check out our 100+ open positions. We’re sure you’ll find one that gets you excited.
Mission: SimilarWeb’s mission is to empower its customers to win online. Our technology provides digital market intelligence for every website and mobile app, so you can understand, track and grow your market share.

Come be part of the team that’s disrupting digital intelligence!

Company website:
https://www.similarweb.com/

DOU company page:
https://jobs.dou.ua/companies/similarweb/