Senior Technical Writer for PrimeXM (offline)

You will be a core part of the product team working closely with engineering, product support and marketing as well as consumers to prepare technical and end user documentation for our software.

Responsibilities

- Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write and revise online documentation – including general overviews, tutorials, installation/configuration instructions, training materials, release notes and API documentation
- Build and maintain internal and client facing documentation, such as online videos, demos, guided tours, and other educational techniques
- Review and edit software documentation for accuracy and consistency in tone
- Produce and edit videos for internal company use

Requirements

- Outstanding command of written English, in terms both of communication and of grammar
- Professional experience in writing client-facing software documentation with a customer-focused attitude and desire to interface directly with end-user clients
- Strong project management, communication, and cross-group collaboration capabilities
- Ability to understand new APIs, learn how they work, and document them in concise, easy-to-follow
- Experience owning an end-to-end documentation creation process
- Experience with video production or editing.

Desirable

- You have experience working in developer support/developer relations
- SaaS experience is preferred
- You have Java or C# experience

What's in it for you

- Career growth opportunities
- Friendly collaborative teams and an enjoyable working environment
- Professional skills development and training programs
- Variety of knowledge sharing, training and self-development opportunities
- State of the art, cool, centrally located offices with a warm atmosphere which creates really good working conditions

About Ciklum International

Ciklum (www.ciklum.com) is a leading global product engineering and digital services company, serving Fortune 500 and fast-growing organisations.

Headquartered in the UK, Ciklum has 4,000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies. Ciklum specialises in enabling digital transformation for some of the largest household names in the digital economy.

The Company empowers its clients and people to exceed their potential and pursue the extraordinary.

Join one of the top 10 employers in Ukraine, according to Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/