Technical Support Engineer (offline)

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support agent troubleshoots technical issues on our product , works with R&D and devops teams to solve issues, provides timely customer feedback, and supports the roll-out of new applications, among other duties.

What you will do:

Identifying CRM issues and finding solutions
Troubleshooting technical issues
Diagnosing and repairing faults
Understanding the system and guide the employees and users
Providing timely and accurate customer feedback
Following up with clients to ensure the problem is resolved
Supporting the roll-out of new applications
Providing support in the form of procedural documentation
Managing multiple cases at one time
Testing and evaluating new features

Requirements:

2 Years of Technical support experience
Prior experience in tech support, desktop support, or a similar role
Proficiency in Windows/Linux/Mac OS
Experience with remote desktop applications and help desk software
Attention to detail and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication in English

Will be a plus:

Knowledge in Web developing

We offer:

Fair compensation that allows employees to focus on project development and their own professional growth
Opportunity to feel free in choosing a technology stack for the project
Career development and professional growth opportunities, performance-based compensation reviews
Medical insurance (health), employee assistance program
Paid vacation, holidays and sick leave
English classes provided by native speakers
Fully reimbursed educational training and conferences
Comfortable working conditions: an office with all the modern conveniences (including free fruit days, game and relax rooms and many other amenities)