Sales Manager / Customer Success Manager (offline)

Required skills

- Impeccable spoken and written English (С2)
- Two-plus-year track record as a Customer Success Manager / Account - - - - Manager in В2В or tech customer support of IT products
- Experience in closing C-level deals
- Experience in working with the western market
- Excellent communication and negotiation skills
- Customer-centric mindset
- Understanding the logic behind software development
- Error-free speaking and writing, attention to details, punctuality
- Well-developed planning and organizing skills
- Analytical thinking, open-mindedness, initiativeness
- Result-driven approach

Will be a plus

- Completed training in B2B sales
- Technical background
- Legal education


What we offer

- Corporate education program
- Competitive salary
- Commission
- Working with warm leads
- Flexible schedule - you choose what time to show up
- Team with the middle-to-senior expertise
- Streamlined and well-documented workflows
- Ability to choose where to work - remotely or in the office
- Delicious free lunches delivered to the office
- Free English classes in the office
- Gym membership coverage
- Modern office in the city center
- Table tennis, table football, and PlayStation
- Attending top tech events in Ukraine and abroad
- Library of the latest professional literature

Responsibilities

- Working with incoming leads: communication via email, chat, social media, phone
- Studying and continually optimizing the established techniques and workflows
- Qualifying leads, uncovering clients’ business needs, understanding projects’ success criteria
- Conducting interviews with clients and achieving the set goals at every stage of a sales funnel
- Communication with the delivery department
- Preparing pitches, business proposals, and reports
- Updating data in the CRM system
- Maintaining continuous contact with existing clients, gathering feedback, analyzing client satisfaction, and devising upgraded offerings
- Analyzing market trends and dynamics
- Knowledge sharing with the marketing team


About us

Sales managers at Redwerk show a genuine interest in a client’s business, can accurately identify their needs, and thus pave the way for long-term partnerships. Our company specializes in developing SaaS products and their components. Our engagement model allows our clients to entrust us with developing an entire product from scratch. We know how to speak the language of functional requirements and always have a couple of ready-made solutions to offer. The Redwerk sales team continuously studies and adopts new approaches to promoting our services, generates and A/B tests new ideas, and takes professional courses. For over 15 years, Redwerk has been nurturing a culture of high standards, transparent communication, and driving maximum value for clients, including big names like Siemens, Universal Music, Quandoo, Hosting.com, ClearDATA, Justin Alexander.

The newcomer will be working with incoming client queries, which requires a profound knowledge of the company services, impeccable punctuality and literacy, intelligence, determination, openness, and a congenial attitude that can warm up any prospect.

About Redwerk

Redwerk is a software development agency recognized by Microsoft Partner Network as a tech leader showing consistent capability and commitment. Our high expertise is also acknowledged by leading tech listings like Clutch, GoodFirms, DesignRush, SoftwareWorld, and ITFirms.
Redwerk is your one-stop shop for software development. We can help with: requirements analysis, custom solutions, architecture, UI/UX design, development, testing, deployment, maintenance, system administration, and support.

Company website:
https://redwerk.com

DOU company page:
https://jobs.dou.ua/companies/redwerk/