Key Accountabilities
- Support all work activities of the operations team
- Responsible for day-to-day administrative tasks of the operations team.
- Maintain and curate the operations team's knowledge base and information.
- Be accountable for information accuracy and completeness.
- Work with the team to implement cross-company operational improvement initiatives.
- Arrange meetings, maintain and distribute meeting minutes.
Document and maintain operations team's processes
- Map operations team's business processes into workflow charts and diagrams.
- Build work instructions, document processes requirements and specifications.
- Maintain the library of current versions of operations team processes.
- Contribute actively and effectively as an integrated team member
- Meet regularly with the line manager to review progress
- Manage issue resolution and critically escalate
- Work effectively with other teams, units, and departments
- Manage issues with clarity and ensure effective information flow and team working
- Support the organization's other priority activities, when necessary
- Act as an Omilia ambassador
Knowledge, skills & experience
- Bachelor’s degree in Business Management, Engineering, or related field.
- Excellent written and oral communication skills in the English language.
- At least 1 year of working experience.
- Extremely self-organized with strong time management skills.
- Detailed and focused, with strong analytical thinking and the ability to understand the “big picture”.
- Ability to undertake work both independently and as part of a team.
- Ability to work efficiently under pressure.
Nice to have
- Understanding of software development and service delivery industries.
About Omilia CIS
At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years.
Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs.
DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.
With current operations and installations in more than 9 countries, including the US and Canada, and case studies with some of the biggest banks and telcos of the world, Omilia sports the fastest growing NLU solution in the market.
Company website:
omilia.com
The job ad is no longer active
Job unpublished on
16 November 2021
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