Customer Success Manager (offline)

Newage Solutions is a privately owned software product development,
engineering, and IT consulting services company.
It is a one stop shop where clients can meet their online needs and integrate business proceses all in one location efficiently and effectively. We offer flexible, tailored software solutions which successfully equips operators to run their own enterprise.
Our mission is to deliver maximum business value to our customers by designing, developing, implementing and maintaining efficient and top-notch software solutions aligned with their most essential business needs.

About the Project
RIUP is a B2B solution for product companies and E-commerce. RIUP helps to optimize users acquisition and interaction during all lifetime of the user due to automatization and personalization of communication.

About the Role
We’re looking for a Customer Success Manager who will actually care about our clients, support them and help manage and improve their product journey. Our ideal candidate loves working with people and knows how to create a positive client—company experience. We’re looking for a person who is attentive to details, can offer insights and tips on using product features most effectively, and become a trustworthy friend for our users.

We’ll be glad to meet you if:
- You are empathetic to people and are a patient, active listener.
- You actually care about clients’ happiness and want to make their journey with the product amazing and efficient.
- You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).
- You are proactive and enjoy solving challenges.
- You are responsible and persistent.
- You are organized and able to multi-task.
- You can sense if a client is not 100% happy and want to do your best to find room for improvements.
- You are a friendly, open-minded person and a born-troubleshooter.



You’ll be responsible for:
- Сhecking clients’ happiness level, and improving the areas of - dissatisfaction.
- Analyzing clients’ data, developing and managing clients’ trainings
- Responding and handling clients’ requests in chat/ email.
- Helping clients to onboard to the product easier and faster.
- Helping minimize client churn and increasing their retention.
- Advocating for the RIUP

Why RIUP?
- We invest in the personal and professional growth of every employee
- Flexible working hours
- Partly Remote
- Paid vacation
- Paid sick leaves
- Medical insurance
- Paid lunches in Business Center

About Newage Solutions

Newage Solutions is a privately owned software product development, engineering, and IT consulting services company.
It is a one stop shop where clients can meet their online needs and integrate business proceses all in one location efficiently and effectively. We offer flexible, tailored software solutions which successfully equips operators to run their own enterprise.
Our mission is to deliver maximum business value to our customers by designing, developing, implementing and maintaining efficient and top-notch software solutions aligned with their most essential business needs.

Company website:
https://newage.io

DOU company page:
https://jobs.dou.ua/companies/newage-solutions-corp/