Operational Support Coordinator (offline)

Responsibilities:
- Lead the Operational Support team
- Provide daily customer support and ensure a high customer satisfaction level
- Monitor and control daily team activities
- Ensure efficiency of processes in place and work on processes improvements, monitor risks, coach staff
- Define support processes, escalation flow calls processing algorithms
- Review contracts and SLA conditions, confirm commitments
- Prepare people requirements descriptions, work with recruiters, interview candidates. Manage risks related to people
- Prepare operation schedule for teams, vacation plan
- Communicate with other company’s offices — EMEA, US
- Troubleshoot problems that come up during project execution
- Follow company’s processes and report to the top management

About ABCloudz

The ABCloudz team is always growing. Join a global company on the cutting-edge of IT, app development, database optimization, and digital infrastructure. ABCloudz is the perfect environment for you to raise your professional skills and understand new technologies. We provide you with an opportunity to work with some of the world’s most important companies.

Company website:
https://careers.abcloudz.com/en/ukraine

DOU company page:
https://jobs.dou.ua/companies/abcloudz/