1+ year experience in a Help Desk environment required; Service-oriented personality with a pleasant approach to a client and good customer service skills; Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools; Knowledge of Windows 10, macOS, iOS, Android; Client focus: Identify and satisfy client needs. Good at building relationships and trust with clients.
Becoming a part of Room 8 Studio team you will:
Provide first-line technical support and problem-solving in cases of user hardware/software and network failure; Provide solid support to customers with a high degree of customer satisfaction and technical expertise; Respond to assigned customer questions, problems and adheres to SLA; Provide installation and upgrading of computer systems hardware and software; Maintain and update internal knowledge base and self-service articles; Provide end-user support on Windows, iOS, Mac, Android; Provide support to remote users or sites.
Join the team of inspiring gamedev professionals, and get even more:
Competitive financial reward (yes, we are fair enough); Challenges to raise your XPs score (professional trainings and conferences, internal mentorship, English courses); Health insurance, paid vacation and sick leave; Culture of diversity & inclusion to unite the most outstanding talents; Community of people who understand your game passion.
Together we will bring games to the next level. Exactly with you.
About Room 8 Studio
Room 8 Studio is an international art production and game dev outsourcing company providing external services worldwide! We are proud to work with 7/10 the top global publishers, including Activision, Nintendo, Ubisoft, Gameloft, EA, Xbox Game Studios, and many others. Together, we create exceptional projects, bringing the game dev industry to a whole new level of quality and creativity. We cover a wide range of high-end solutions, from free-to-play mobile gaming and game consoles porting to AAA game art, television, and film animation.
Following a creative and liberating work ethic, Room 8 Studio provides a hub of opportunities uniting game dev and art production specialists from all around the world! We are a community that thrives on passion and ambition towards the gaming realm of entertainment.
Don’t miss out on the career adventure of a lifetime - competitive financial reward, professional training, conferences, engaging corporate life, an opportunity to work and learn in an environment of cultural diversity and gender equality.
Join our competent team of professionals devoted to scaling new heights in the game dev industry. Grow with Room 8 Studio - we’ve got you covered!