Spanish Customer Support Representative (offline)

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position as a Customer Support Representative

Skills and Qualifications:

Excellent written skills in Spanish and English (Spanish - Advanced/ Upper-Intermediate, English -Upper-Intermediate)
Experience in the Client support area
Basic technical background (strong experience in using apps)
Proactive approach, empathetic individuals, problem-solving skills

Responsibilities:

Providing Customer Support for the website users
Handle support inquiries via email/chat
Work with information concerning inquiries, confirmations, and complaints;

We offer:

Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
Competitive compensation linked to UAH/USD rate;
Medical and Life insurance after the trial period;
English classes with a native speaker;
Schedule: 8 AM - 2 AM (the shift - 8 working hours + 1 hour of a break during this period of time)
Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

Don't forget to follow us

https://www.facebook.com/helpware.kyiv.team

https://www.instagram.com/helpware.kyiv.team

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About Helpware

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Company website:
https://helpware.com/