Customer Success Manager (offline)

DESCRIPTION

CommPeak is a quickly growing global high-tech company, creating in-house, automated tools that promote effective, personalized, and efficient communication between businesses and individuals. The CommPeak team is constantly working on multi-regional projects, encouraging collaborations that result in innovative solutions. With offices worldwide, you’ll have the opportunity to build global relationships with teammates eager to make an impact on the communication industry.

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.

REQUIREMENTS
- 2+ years customer success or account management experience - Must
- Experience working for an international SaaS/Web/Tech company -Must
- Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
- Excellent verbal and written communications skills.
- Fluent spoken and written English, other languages is a plus!
- Driven, self-motivated, enthusiastic, and with a bias for action.
- Strong analytical skills, with the ability to translate data into insights

RESPONSIBILITIES
- Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
- Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
- Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
- Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
- Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues
- Generate new business using existing and potential customer networks in order to identify new

BENEFITS
• Competitive compensation, based on experience and qualifications
• Great career growth opportunity to develop within the Commpeak
• Health insurance program
• Corporate psychologist
• Friendly team and comfortable working environment
• Hybrid work mode with the office in the heart of Kyiv (close to Arsenalna and Pecherska metro stations)
• Corporate training for professional development, conferences
• 20 work days paid vacation, paid sick leaves
• English classes with native speaker

WHY JOIN COMMPEAK

CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.

About CommPeak

Why Join CommPeak

CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication.

This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry.

CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability, or any other status protected by federal, state, and local laws.


Check us out at:
www.commpeak.com

Company website:
https://www.commpeak.com

DOU company page:
https://jobs.dou.ua/companies/commpeak/