We’re looking for a person who is attentive to details, can offer insights and tips on using product features most effectively, and become a trustworthy friend for our users.
We’ll be glad to meet you if:
- You are empathetic to people and are a patient, active listener.
- You actually care about clients’ happiness and want to make their journey with the product amazing and efficient.
- You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).
- You are proactive and enjoy solving challenges.
- You are responsible and persistent.
- You are organized and able to multi-task.
- You can sense if a client is not 100% happy and want to do your best to find room for improvements.
- You are a friendly, open-minded person and a born-troubleshooter.
You’ll be responsible for:
- checking clients’ happiness level, and improving the areas of dissatisfaction.
- Analyzing clients’ data, developing and managing clients’ portfolios.
- Responding and handling clients’ requests in chat/ email.
- Helping clients to onboard to the product easier and faster.
- Helping minimize client churn and increasing their retention.
- Advocating for the company.
So, let’s get acquainted if you love people and people love you!
About Awesomic
**Our story**
When Andrew and I started Restream 5 years ago, we set out to build a product that live streamers would absolutely love. We saw live streaming as this powerful communication and engagement tool within the gaming world, and we firmly believed it had the potential to expand to every major industry and vertical. Over the last 5 years, live streaming has taken off. Every major social platform has adopted live content. All types of businesses, organizations, and creators are going live. And virtual communication has become the new norm.
**Our mission**
From day 1, our mission has been simple. To help broadcasters grow, engage, and monetize their audience across all their social platforms. Today, we proudly support over 2M+ businesses, organizations, and creators in our community that have used our live streaming tools to broadcast more than 95M+ live streams to more than 1B+ viewers around the world.
Today, live streaming is more important than ever. This pandemic has up-rooted every type of in-person event — concerts, conferences, classes, and so many more. So we set out to build a game changing production studio that would make live streaming any type of event, be that from your computer or mobile phone, super easy to all your major social media platforms.
**Restream has raised $50M in Series A financing led by Sapphire Ventures and Insight Partners**
More about us - https://restream.io/about
Company website:
https://restream.io/
DOU company page:
https://jobs.dou.ua/companies/restream-inc/