IT Support Engineer (offline)

What to do:
• ensure efficiency and stability of systems
• participate in the optimization system
• promptly respond to IT incidents
• installation of updates, monitoring of software complexes
• monitoring and alerting at infrastructure and business metrics level to react quickly and prevent issues for end users
• handling issue tickets from L1
• deep diagnostics of the issue with monitoring, logging and tracing tools
• classification of the issue on infrustructure and business classes
• resolving typical issues with procedures and tools described in workbook
• closing issue ticket for resolved issues setting root cause for future analysis
• quick forwarding of unresolved issues on appropriate L3 specialist
• growing workbook for typical issues at L1 level to detect/handle issues better in the future


What we need:
• knowledge of banking processes and technologies good technical background
• high level understanding how cloud infrastructure works
• high level understanding how distributed systems work
• SQL knowledge (basic)
• strong problem solving mindset
• Operation Systems: Linux (CenOS\RedHat)(basic), Windows (basic)
• BPMN (nice to have): Camunda
• Security: Vault (basic)
• Monitoring & logging: Graphana, Kibana
• Bug Tracking System: Jira
• Quality focus, willing to drive improvement of the automated testing pipeline

What we offer:
• Join a large international company that gives possibility for professional and personal growth
• Involvement in challenging, large-scale and diverse projects which have impact for the customers
• Knowledge sharing with colleagues from abroad (strong IT community including 14 Raiffeisen Group Banks)
• Competitive salary
• Official employment, 28 days of paid vacation
• In-company events and involvement into social projects

About UBSLogic

UBSLogic is the partner of choice for many leading enterprises, SMEs, and technology challengers. We help businesses elevate their value through custom software development, product design, QA, and consultancy services. Our core services:
- IT team augmentation
- Setting of offshore Dedicated delivery team in our R&D
- Opening R&D center for clients

Company website:
https://www.ubslogic.com/our-expertise/