Network engineer (Tech-support Level 2+) (offline)

Responsibilities

In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.

Responsibilities:

• Own and manage customer issues and see problems throughout the resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude
• Work directly with R&D and Product Management on customer issues upon full resolutions
• Be a focal point for the customer’s need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
• Nurture the relationship with the customer through ongoing communication and periodic meetings
• Act as a customer advocate internally while effectively collaborating with internal teams
including product management, engineering, sales, and finance
• Track and monitor customer status and identify both areas of concern and growth opportunities
• Be a part in building and expanding the company’s Global Services

Requirements:

• At least 2+ years of experience working as a Network Engineer (required).
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
• Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
• Experience with VPNs, IPsec, BGP, security protocols, and standards
• Familiarity with WAN/SD-WAN/ MPLS networks.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
• Experience working with Cloud, SaaS technology provider (advantage)
• Excellent oral and written communication skills with a passion for working with customers
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness
to manage multiple simultaneous projects
• Ability to work with globally dispersed, cross-cultural team

About ALLSTARSIT

AllSTARSIT is an international Software R&D and talent acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, Fintech, telecommunications, media, and more.
Headquartered in Israel, AllSTARSIT operates development hubs there and also in Ukraine & the CEE Region (with over 700+ talented Software Engineers spread across all locations), and has sales offices in the UK, Germany, and the United States.

Company website:
https://www.allstarsit.com/

DOU company page:
https://jobs.dou.ua/companies/allstars-it/