Требования:
- 2+ years of experience customer service in a help desk, service desk, technical support
- Experience providing remote support for client, server, and web-based applications
- Ability to maintain a high level of confidentiality
- Upper-Intermediate level of Spoken and written English is a must
- Excellent written and verbal communication skills
- Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
- Flexibility to occasional shifts, including night ones (up to 8 per month)
Будет плюсом:
- Experience in CRM
- Excellent problem investigation and solving skills
- Stress resistant
- Responsible, initiative, self-organized, eager to learn
- Diploma, certificates or other IT designations
Обязанности:
- Daily supporting internal customers all over the world, handling complaints
- Providing appropriate solutions and alternatives within the time limits
- Providing prompt and accurate feedback to customers
- Collaborating with other teams in order to drive continuous improvement of internal and external processes
- Redirecting problems to an appropriate resource
- Stay current with system information, changes, and updates
Мы предлагаем:
💪Medical insurance, English classes, Paid lunches
🚀Opportunities for professional development and personal growth;
💶Competitive salary, reasonable and fair working conditions, flexible schedule
🤩Team of strong IT professionals working in a vibrant product environment
🏢Centrally located office near Poshtova Square metro station with a great view from our terrace
About SpaceWhale
SpaceWhale is a global IT company. We develop and provide tech solutions that change everyday lives, transform industry insight, and create leading-edge products.
As we continue to grow, we’re building a diverse team where every member can explore, learn, and flourish.
We strive for perfection while putting our people first. Thus, our benchmark solutions are born in a creative and supportive atmosphere.
We have brought together some of the brightest minds in development and marketing to tackle essential challenges:
▪ Design technology solutions that both change our clients’ businesses and the world;
▪ Create campaigns that start trends and push products into the global spotlight;
▪ Transform industry insight and experience into game-changing products;
▪ Integrate the latest security practices to protect data and build trust;
Join us! And be a part of the change with SpaceWhale 🚀
Company website:
https://www.space-whale.io/
DOU company page:
https://jobs.dou.ua/companies/spacewhale/
The job ad is no longer active
Job unpublished on
17 October 2021
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