Technical Support Specialist L2 with English (offline)

We are looking for a Technical Support Specialist L2 with English to join our team.

RESPONSIBILITIES:

* Providing advisory services on Creatio functionality, business logic, etc.
* Carrying out remote meetings with customers on technical issues
* Informing clients about the status of the resolution of their cases upon request
* Identifying the reasons for the occurred problems and delivering the alternative solutions to the client’s cases
* Analyzing the incoming cases, accumulating them into the problems and ideas, initiating the product development options

WHAT WE EXPECT:

* English — Upper-Intermediate
* Experience in managing corporate customer relations
* Understanding of Service Desk principles
* Experience with any Ticketing system Service Creatio, JIRA, Zendesk, etc.
* Knowledge of basic SQL- queries design simple queries, Joins, nested queries — mandatory
* Experience with CRM-systems preferred
* Strong analytical skills
* Excellent communication skills both written and spoken
* Friendly, customer-focused, attentive to details
* Understanding of PC architecture, computer networks preferred
* Skills in writing scripts using programming languages preferred

WHAT WE OFFER:

* Opportunity to work in a world-leading software company
* A unique experience of working with global markets Americas, EMEA, APAC
* Enormous opportunities for professional and career growth
* Competitive salary
* Professional training
* Healthcare insurance
* Corporate gym and cafe
* If you like a dynamic environment that allows you to gain new exciting experience, apply all your skills, set new challenges and get a wonderful team, this is the job for you!

About Creatio

Creatio Company is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners and thousands of customers, Creatio operates in 100+ countries worldwide.
We put our heart in everything we do. Our culture is about genuine care for our clients and partners, passion, going the extra mile, and staying positive.

Company website:
https://www.creatio.com/

DOU company page:
https://jobs.dou.ua/companies/creatio/