Customer support agent (Eng.) (offline)

Futurra Group is a fast-growing Ukrainian IT company. We successfully develop and promote our own products: cross-platform mobile-first products, applications, and casual games for iOS and Android, Smart Home products with 10+ million unique users every month. Now we are looking for Support agents.


Your everyday tasks:

- communicate with existing customers via emails and chats;
- handle customer billing complaints and issues;
- identify and troubleshoot technical issues and provide effective solutions;
- work with customers' feedbacks on social networks and stores;
- cooperate with other team members to reach weekly/monthly goals.

Our target candidate:

- has excellent communication skills;
- has advanced or nearly advanced written English;
- is able to work at night shifts when they are available;
- has a desire to learn and grow in the company;
- is a customer-oriented and highly responsible person.
- It would be an advantage if you:
- have previous experience in Customer Support;
- worked with help-desk systems (Zendesk).


The growth of our employees is a success of our company, therefore we have created the most comfortable working conditions:

- your career and financial growth directly depend on your results;
- USD salary;
- spacious office with terrace located 2 min. from Poshtova square;
- flexible schedule;
- free breakfasts, lunches, and fruits in the office;
- funding of specialized courses and training;
- corporate events, parties on the terrace, table tennis, table football, game console;
- sports - we run, play soccer, volleyball, participate in sports events in Ukraine and abroad.

Futurra Group is built on the constant investment in people. All our managers have realized their own ideas and have grown within the company.

Join us!