Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be suggested through people’s workflows so it works, wherever you work.

Required skills

+ At least 2 years of experience working as a Business Analyst or management consultant; or in a process-oriented position in a medium to large enterprise (e.g. management, operations)
+ Skilled in working with Confluence, Jira
+ Strong communication and analytical skills;
+ Very good English communication skills (both written and spoken)
+ Experience in requirements lifecycle management
+ Understand SDLC and agile methodologies
+ Communicate at an appropriate level of detail depending on the audience profile (business vs technical);
+ Be able to present in a succinct and coherent manner
+ Be relentless in getting down to the core problem and able to explain to the team the business value of a technical solution

As a plus

+ Experience working in a Product company or on a long-running large project;
+ Skilled in working with ProductBoard;
+ Some experience in a client-facing role;
+ Knowledge of any graphical notation to draw flowcharts, activity / use case / component diagrams, etc.;
+ Business or IT-related education (such as Business Administration, Economics, Management, Computer Science, etc.).

We offer

We have been incubated out of New York’s bustling technology scene.
Joining us will let you enjoy:
+ Rapid self-development and learning
+ Working with the latest technologies
+ Work laptop
+ Access to all courses on Udemy business account
+ Paid vacation leaves and sick leaves
+ Challenging tasks from day 1
+ Building a product that’s used by leading companies across the globe
+ Young, smart, friendly Team to help you rise to the challenges

Also, this position will include:
+ Equity in the company
+ Opportunity to work in an internationally established startup that has already raised Venture Capital

If you are looking for the adventure of a lifetime and are interested in this opportunity, please send the following information:
1) Resume and link to your LinkedIn profile
2) Some good references or links to previous projects you’ve worked on (would be a plus)

You can check our stack here>


+ Analyze and coordinate product requirements with the product owner, document and present them (ProductBoard, Confluence, Jira);
+ Identify clients’ business needs in coordination with the customer success manager (attend customer calls, analyze documentation and requirements from customers, etc.);
+ Actively coordinate among designers, developers, and product owners;
+ Collaborate with the engineering team in documenting feature scope and requirements;
+ Guide the product team through the suitable business analysis approaches and processes;

Project description

Shelf is an award-winning, intelligent knowledge management platform for companies and their customer support operations. Advanced AI and powerful search helps agents solve customer issues on the first call. Advanced analytics and task automation significantly reduce admin overhead.
The workplace has changed. Teams now live in different parts of the country and, possibly, even the world. Collaborating across projects and continents is becoming the new norm. Success in this new distributed workplace means greater access to specialized skills, faster project ramp-up time, quicker entry into new markets, and greater competitiveness with lower costs.
Shelf’s mission is to create a platform that enables millions of distributed teams to accelerate their ability to share, learn and succeed. We believe Shelf is the missing piece that connects the tools of the distributed workplace of the 21st century.

About Shelf

Shelf is a distributed software development company that applies technology to the problem of organizing knowledge for contact centers. By applying AI and data analysis, Shelf helps companies organize large quantities of unstructured knowledge regardless of its format, including text, audio, video, etc. Shelf’s approach to centralized knowledge ensures that the information customers get from agents or platforms is always consistent and accurate.

We believe our AI-led vision can empower the betterment of the workforce by solving massive training and knowledge gaps in the modern economy. It’s our mission to give new employees access to the knowledge of a veteran on Day 1, reducing stress and enabling success.

Team and roles:
We are building a team of individuals that are both strong team players and outstanding individual contributors. There’s no micromanagement — you will have all the trust and freedom as long as you do your job right. If you don’t know what commitment and dedication really mean and if you have concerns about whether you are a good fit, need not apply.

An ideal candidate should always be up for the challenge, ready to work hard and make a difference every day. You will be responsible for the success of our customers and, ultimately, the success of the company.

This is a unique opportunity to apply your skills and creativity to help a cutting-edge tech company expand globally.

Company website:

DOU company page:

Job posted on 7 September 2021
5 views    1 application

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