Looking for a tech support team lead (100% remote) to help us deliver exceptional 24/7 support to our users via live chat & email (no calls as of now).

Project - sales automation platform for LinkedIn (b2b niche)

Looking for a tech / customer support team leader to join our team (100% remote, full-time position)

Project -> https://bit.ly/3yHBcRC

Mandatory requirements:
- Fluent-level English (spoken and written) required
- Minimum 2 years experience leading Customer / Technical Support team
- Minimum 3 years experience working in front-line Customer Support or Helpdesk teams in a SaaS-type environment working closely with Product and Development Teams
- Development or QA experience would be a BIG advantage

Main responsibilities:
You will function as a senior team member, team leader, coordinator with the main goal in mind: to create, train, improve and maintain a superb tech / customer support team that is able to provide exceptional (and immediate!) user assistance via live chat/emails (calls in future).

In addition to that, you'll need to:
- Take an active role in our support team including taking shifts and handling tickets
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
- Be the point of contact when it comes to technical escalations
- Manage and report on all incoming technical support inquiries
- Monitor team performance and report on metrics and constantly work on its improvement
- Work to create any relevant support material for the team
- Onboard new technical support team members
- Implement any necessary preventive measures to reduce customer faults and issues
- Review all technical support related processes and documentation for
continuous improvement

Here is what we offer:
- 100% remote position
- Competitive salary
- Paid vacation of 24 days per year
- Amazing time working with great people on a superb project

Just a few more words about the project:
It's a sales automation tool designed for marketers, business owners and sales teams that allow to automate lead generation on LinkedIn. Watch a quick Youtube video added to this job post to learn more.

About Dripify

We're creative enthusiasts who build our own B2B digital software products

Company website:

Job posted on 3 September 2021
54 views    7 applications

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