Job Description:
- 2+ years of experience as Customer Support Engineer(L1, L2, or L3)
- 3+ years of experience with technical support / QA / data analysis/ development/ technical account management
- Fluent in English is a must

Job Description:
- 2+ years of experience as Customer Support Engineer(L1, L2, or L3)
- 3+ years of experience with technical support / QA / data analysis/ development/ technical account management
- Fluent in English is a must
- Strong HW/SW problem-solving and troubleshooting skills
- Experience in SQL querying and managing data
- Ability to perform log level analysis
- Good reporting and prioritization skills;
- Structured and process-oriented
- Exceptional troubleshooting, problem-solving, customer service, and analytical skills
- Self-learning ability, self-motivated and team player
- Computer Science fundamentals knowledge
- Good experience in manual testing
- Ambition to learn new systems, procedures, techniques in a short period of time

Job Responsibilities:
- Act as L2 Support Engineer, means assess issues and provide solutions for problems that cannot be handled by tier 1
- Managing incidents' life cycle until they are fully resolved or providing a workaround solution.
- Support in incident management after deployment
- Perform log level analysis
- Work closely with RnD and QA for escalated issues
- Constant monitoring on the case status
- Communicating directly via chat, meeting, and e-mail in a professional manner and send regular updates until the case/defect gets resolved
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
- Work in our laboratory for effective incident resolution and service assessment from the end customer's point of view
- Work with R&D and product teams on escalations and product enhancement requests
- Enrich our client knowledge base with relevant technical information
- Provide product feedback and insights to the business and R&D teams


Department/Project Description:
Customer – US-based leader in automated car wash systems. Project is aimed towards the development of a brand new hybrid platform that is aimed to replace current legacy solutions and open the new business potential for the client. We are looking for people willing to work in a fast-paced, solutions-oriented and creative environment.

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. By leveraging Agile / Lean MVP methods, cutting-edge technologies, and an integrated approach to experience design and complex engineering, we empower global brands such as Microsoft, BMC, Coca Cola, Samsung, Physio Control, and Roku to develop the “next big thing” in their markets. GlobalLogic is headquartered in Silicon Valley and operates design and engineering centers around the world, where we are continuously recognized as a top innovator and employer by organizations like Zinnov and Glassdoor.

Company website:
http://globallogic.com

DOU company page:
https://jobs.dou.ua/companies/globallogic/

Job posted on 2 September 2021
23 views    1 application


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