Will be responsible for working closely with customer subject matter experts to collect and document requirements as user stories and assess these requirements against existing platform functionality, providing analysis and support to solve issues day to day, be responsible for managing any exceptions and doing root cause analysis.
In addition, working with other colleagues on the development team to groom and clarify requirements and collaborate effectively with multiple cross-geographical teams that include developers, testers, client implementation specialists and DevOps.
Job Requirements:
· Understanding, and wide-reaching application of technical principles and concepts.
· Knowledge of how to design, develop and test Microsoft Dynamics CRM, APIs, Workflows, and integrations.
· Thrives in a fast-paced environment with multiple project assignments.
· Strong written and verbal communication.
· Proven ability to effectively communicate with non-technical audience.
· Effectively prioritize and execute tasks while under pressure.
· Works well independently with minimum supervision
· Excellent analytical and creative problem-solving skills
· Strong customer service orientation
Responsibilities:
· Work closely with business stakeholders to understand requirements.
· Analyzes current and future state business processes and align with Omnipresence feature set.
· Evaluates solutions, alternatives and defines a recommended system approach.
· Leads in producing deliverables including business process flows, UI mock-ups, use cases and storyboards.
· Support the project team as required.
· Use a variety of data analysis, CRM tools to recommend System Design, Validation, and Implementation
· Work with the CRM lead to review recommended solution.
· Documents functional specifications user stories, collaborating with others on the development team.
· Resolves questions and issues during development cycle.
· Supports the definition of test cases and scripts.
· Oversee implementation tasks and ensures successful go live.
· Provides day-to-day application support CRM users.
· Troubleshoots production issues and provides resolution.
· Trains users on system processes and changes as required.
· Good understanding of CRM exceptions and root cause analysis
About Symphony Solutions
Symphony Solutions – Why So Special?
Symphony Solutions is an international Dutch IT company with offices in Ukraine, Macedonia, and Poland. We have been on the market for more than 10 years already and preserve unique culture within all our locations.
At Symphony Solutions we have removed all possible barriers created by the traditional organization and embraced the organic principles and a high-degree of self-management. We believe that this kind of organization is the optimal environment to attract and retain the best talents, fully develop them and leverage their potential. As a result, we have achieved the highest retention of employees possible in our industry (currently there’s less than 3% unwanted turnover).
We have a unique employee selection process where colleagues choose colleagues. Such approach eliminates possible conflicts and ensures honest and transparent relationship with clients and within the team. Symphony Solutions is a company that strives to be the Best Price/Performance and the easiest to do business with.
Company website:
https://www.symphony-solutions.eu/
DOU company page:
https://jobs.dou.ua/companies/symphony-solutions/
The job ad is no longer active
Job unpublished on
26 October 2021
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