Support Engineer Offline

Requirements:

- 1+ years of technical experience in any area (system administration, HTML layout, programming, etc.)

- Technical support experience will be a plus

- REST, SOAP

- Problem-solving, attention to detail and result-oriented abilities

- Knowledge of SQL

- Strong skills working as part of a project team

- Technical education

- Ready to learn and get new experience

- Good spoken and written English

Responsibilities:

- Communicate with customers

- Track and resolve customer questions and issues

- Participate in the QA process

- Test and debug all current and new applications by the technical business analyst on a regular basis

- Improve computer systems and applications, which requires analysis and testing of all systems currently in use by the business

- Research data and write reports about computer systems, processes, and applications

- Gather, analyze, organize and document requirements within the scope of the contract

- Document any change requests from the client