Customer Support Representative (USA market) (offline)

What do we offer?
Communication with native speakers on daily basis;
Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00)
Possibility to work remotely;
Ability to raise your fix every 3 months;
Additional bonuses for cross-sells and up-sells;
Up to 25% KPI;

Main Responsibilities:
Communicating with customers and partners by calls, chats, emails, and messages;
Promptly process orders, applications and resolve client's requests;
Providing feedback on the efficiency of the customer service process;
Ensure customer satisfaction and provide professional customer support;
No cold calling.

Requirements:
Fluent Ukrainian;
Fluent English (B2 is a minimum);
Strong desire to work and constantly develop your skills and knowledge;
Ability to learn fast;
Basic knowledge of MS Office;
Being a team player.

If this is all about you, then send your CV and be ready to receive an invitation to an interview :)

Are you still hesitating? Visit our website.

Check out our social media channels: FB, Instagram.

About Wentrum

Wentrum - a company that provides assistance for students during all steps of their education:
• 11 years experience mostly on USA, UK markets;
• 10 000+ partners around the world;
• >300 orders daily.

OUR VALUES
Our values are key principles that guide our decisions and actions. They determine how we build relationships in a team, with customers and partners.

RELATIONSHIPS
One of our core values is building strong relationships. We want customers to have an effortless experience with us.

PEOPLE
People — the main value of our company. It is thanks to our energetic, enthusiastic team that we are getting 1% better every day.

QUALITY
We develop and train our employees on the best practices that are necessary to deliver a good customer experience.

OUR MISSION
To be the best backup for students during their studying process.

OUR VISION
To become the number one service company for English-speaking students
We create educational and academic content (materials for studies, presentations, business plans, etc.).

We provide a comprehensive service for students 24/7 by using 3 channels of communication; calls, chats and e-mails

We are the main connection between our clients and partners

Company website:
http://wentrum.com/en/

DOU company page:
https://jobs.dou.ua/companies/wentrum/