Customer Support Manager (m/f/x) with advanced English and German (offline)

Responsibilities

Supporting German- and English-speaking customers by chat and phone by explaining to them everything related to our products.
Updating customer details in our CRM system.
Onboarding new customers and educating them on how to work with our products.
Working closely with the local and international sales departments on improving services and products and delivering customers’ wishes and ideas to our development department.
Assisting in implementing our marketing and sales campaigns.

Requirements

Completed commercial education and motivation to receive professional experience in customer service.
Good technical background and understanding of how IT products work.
Advanced English and German skills — they are very important to communicate professionally with international customers, partners, and colleagues.
Communication skills and empathy, so you can easily put yourself in the customers’ shoes and quickly clarify their concerns.
Nothing may disturb you, even the most stressful customer.
You are a team player who is eager to learn and likes to take responsibility.

As a plus

Experience in dealing with Amazon professionally.
Other language skills (French or Italian would be the cherry on the cake).
Why SellerLogic?

We love flat hierarchies and agile work.
Your workplace is a modern office in a loft atmosphere, easy to reach by car or public transport.
You’ll have the latest hardware (MacBook Pro) and software.
Free drinks (water, juices, coffee, tea) and fresh fruits for your well-being.
Employee discount campaigns in various stores and online shops.
Working hours flexibility: the child leaves school earlier, waiting for the plumber or a natural disaster paralyzes the rail traffic? No problem! Feel free to work comfortably from your home office.
We are a well-synced team and happy to prove it at our team events, whether it’s a cozy lunch or an escape from the office.
Your feedback is important to us! That is why we hold regular discussions to identify your potential and develop you further. We will support you in this.
The most important thing is we enjoy our work, and you will notice that!

About

SellerLogic’s mission is to develop new, smart, and future-oriented solutions for the constantly growing e-commerce market. SellerLogic inspires the industry with its solutions: two dynamic tools that can be linked to the Amazon seller account with just a few clicks — SellerLogic Repricer and SellerLogic Lost & Found. These two smart tools automatically generate more sales and release more time, so that Amazon sellers can work more efficiently and maximize their profits. And according to T3N, with our tools for Amazon, we are one of the guarantors of marketplace success for retailers. And further smart solutions for retailers are coming soon!

About SellerLogic

SellerLogic’s task is to develop new, smart and future-oriented solutions for growing e-commerce market. We inspire the industry with our tools: the current portfolio consists of the SellerLogic Repricer and SellerLogic Lost & Found — two dynamic solutions that can be linked to the Amazon seller account with just a few clicks and automatically ensure more sales and save more time. According to t3n, both tools are guarantors of market success for Amazon retailers. You can become a part of our team and help us with further growth and with the development of new, future-oriented e-commerce solutions for online retailers.

Our main office is located in Dusseldorf and we also have a team of remote developers from different countries. We are looking forward to your application.

Company website:
https://www.sellerlogic.com/de/

DOU company page:
https://jobs.dou.ua/companies/sellerlogic-gmbh/