Delivery Manager (offline)

Client description
The Delivery Manager will work with 5-15 clients depending on team size, managing and coordinating cooperation with approx 30-60 FTE
Grid Dynamics is the engineering services company known for transformative, mission-critical cloud solutions for retail, finance and technology sectors. We architected some of the busiest e-commerce services on the Internet and have never had an outage during the peak season. Founded in 2006 and headquartered in San Ramon, California with offices throughout the US and Eastern Europe, we focus on big data analytics, scalable omnichannel services, DevOps, and cloud enablement.

Min requirements to the candidate
- 2+ years of experience as DM/Account manager/ PM
- Successful experience of cooperation and direct communication with customers from Europe, US, Australia, and/ or other regions
- Experience in people management, performance management, and supervision
- Experience in IT outstaffing/outsourcing
- Good negotiation and problem-solving skills
- Fluent English

Responsibilities:
- Manage client expectations from deliverables perspective
- Establish and maintain relationships with client stakeholders, become primary go-to delivery person on all project matters
- Expanding the team by finding and attracting talent from the market and developing internal team members
- Proactively communicate project status and risks to stakeholders
- Help newcomers to speed up and become fully operational in the team
- Mitigate attrition risks, proactively work with client management on it
- Assess internal candidates for open positions at the client account
- Work with multiple small accounts or a few larger ones. As the main point of contact for many clients, you will be involved in identifying new business opportunities, upselling and cross-selling services.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Proactive risk management and implementation of mitigation actions to lower the attrition rate9. Selling points for this demand (what is good about project / client / team / etc)

Will be a plus:
- Technical background
- Ability to understand customers’ and employee’s interests and find the best solution for the company
- Understanding the project and process management

Current team size
- 8 in Ukraine (3 with Kyiv Managerial Location, 3 Kharkiv, 2 Dnipro) + growing

About Dinarys

Dinarys - це компанія електронної комерції, сертифікований Adobe, Magento та Shopware Solution Partner. Наше покликання - це забезпечення найкращих умов для повноцінного розвитку бізнесу в сфері e-commerce: від ідеї до реалізації.

Ми працюємо з платформами електронної комерції Magento, Shopware, Spryker, SFCC, фреймоворками Laravel, Yii та спеціалізуємося на frontend процесах.

За 6 років практики ми запустили 100+ e-commerce проєктів, що охоплюють різноманітні напрямки: маркетплейси, охорона здоров’я, нерухомість, доставка їжі, фінтех, системи підбору персоналу, тощо.

На данний момент ми сфокусовані на B2B та B2BC ринках переважно DACH регіону та США.

Чому тобі варто приєднатися до Dinarys?

Ми маємо системний та чуйний підхід як до побудови бізнес-процесів, так і до наших людей та їх потенціалу, що є рухомою силою спільного успіху.

Dinarys - це перший та єдиний Shopware Solution Partner в Україні.

І саме ти та твій креативний світогляд потрібні нам для реалізації нашої місії

Company website:
https://dinarys.com/

DOU company page:
https://jobs.dou.ua/companies/dinarys/