Tech Support Engineer- Tier 3 (offline)

What will you do

The Cynet support team provides expert technical support for US-based and worldwide clients and is responsible for:

● Installation, configuration, and fine-tuning Cynet products remote and on-site.
● Working with customers to ensure full deployment and support.
● Create supporting documentation and knowledge base for customers.
● Providing formal remote and on-site training with on the job training to Cynet customers.
● Providing Tier3 support – including in-depth investigations and providing workarounds to various problems while meeting SLAs.
● Working closely with the SoC, R&D teams to ensure quick resolution.
● Understanding customer needs and helps to shape the Cynet product.

Requirements
● Thorough knowledge of Microsoft Windows operating system and server platforms with an emphasis on Windows Server.
● Good knowledge of Linux distribution and or Mac .
● Excellent communication skills and a passion for providing top-notch service. (written and verbal)
● Strong technical troubleshooting and problem-solving skills.
● Experience with Networking protocols & Networking tools (TCP/IP, Ports, Wireshark, Telnet,
Netstat, etc..).
● Excellent problem-solving.
● Ability to work under pressure
● Strong fluency in the English language (written and verbal)

You may also have
● Familiarity with the cybersecurity domain.
● Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.
● Experience working with SCCM, SIEM, and other assets management solutions.
● Experience with Databases, ELK & SQL queries

We can offer you
● 8-hour working day without fixed timetable
● Paid vacation (20 working days) and sick leave (2 weeks) +5 days of undocumented sick leave
● English courses
● Medical insurance
● Cozy office in the center of Dnipro/Kyev with friendly staff
● Competitive salary

About Covent IT

Covent IT is a group of professionals that have been providing IT and human resource services since 2007. Being a hierarchical system, our company embraces a number of specialized independent branches that follow Covent Group standards in pursuit of a common goal.

Once a startup, today our company has grown to multiple locations in different countries. At the enterprise level, we have managed to combine corporate culture and standards while maintaining the freedom, creativity and spirit of the startup in the field. Our programmers are part of IT communities around the world, which allows us to be in the trend of technologies, worldwide processes, providing you with the highest quality products and services. We can boast of an extensive portfolio with a deal of successful cases for government institutions, small and medium-sized businesses, enterprises, and startups.

Company website:
https://coventit.com/

DOU company page:
https://jobs.dou.ua/companies/covent-it/