Product Tech Support (offline)

Key Responsibilities:
• Handling day-to-day production issues, provide first level technical support for all systems maintained by the Front End teams
• Communicate with service requesters to identify, troubleshoot, and resolve technology issues
• Open/Update/Resolve incidents and monitor and provide quick resolution to issues
• Monitor and proactively respond to alarms and alerts
• Respond to emergency situations as assigned
• Maintain change management and capacity planning
• Work with devops teams to resolve complex issues
• Perform other related duties as required or assigned by your manager
• Stay current with system information, changes and updates
• Self-motivated, ability to multi-task in enterprise environment


Skills / Requirements:
• Terraform basic knowledge
• Excellent service-oriented skills and a Can-Do approach
• 2-3 years of work experience as SRE or relevant IT support experience
• Experience in IT system Linux
• Well experienced in monitoring tools (Prometheus, Zabbix, ELK)
• OS-level virtualization (LXC, Docker, etc.)
• Strong knowledge http protocol
• Knowledge CI/CD (TeamCity, Jenkins)
• Good understanding of and experience with managing incidents
• Experience with Puppet, Ansible is preferred
• AWS experience
• Kubernetes will be a BIG plus

We appreciate those who:
• Are not afraid to say what they think
• Are independent and proactive in a fast-paced environment

About Infobit

Our goal is to create a high-quality developmental environment to facilitate professional growth of innovation specialists, to provide an individual approach to every employee, and to reasonably resolve any issues we come across.

Our work covers a wide array of various fields and lets us keep a hand on the pulse of all the latest trends. Responsibility and reliability are our topmost priorities. Our co-workers can always count on Infobit.io.

Company website:
infobit.io