On behalf of Ciklum Digital, Ciklum is looking for a full-time Delivery Coordinator to join a team of Agile Delivery experts. Ciklum Agile Delivery team portfolio consists of numerous projects in different domains, delivered for both large companies and innovative startups around the world.

We are looking for a passionate, energetic, self-driven manager-leader who will be driving organization and supervision of necessary processes, teams, structure and technology services composition to successfully deliver what Ciklum Clients expect to achieve their business goals.

The role of the Delivery Coordinator is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget.

The Delivery Coordinator will be the primary point of contact for clients during the delivery phase and will report directly to the Delivery Manager.

Coordinate team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
Support best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
Regularly monitor Clients’ satisfaction
Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions

Responsibilities in Managed Projects:
Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
Work closely with customer management to understand the business requirements for the project, develop effective working relationships and coordinate development activities for the project
Estimate and plan projects from start to finish together with a team
Coordinate, monitor and motivate the team assigned to the project
Conduct project presentations and compile reports, organize and lead meetings
Create and track accurate cost estimates
Report project progress/status on a regular basis to client, internal management, perform other duties as required
Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
Understanding and practical experience with Agile approaches (Scrum, Kanban)
Experience in managing multiple agile teams in projects up 7 FTE
Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
Ability to recognise, identify critical risks and work out a mitigation plan
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to identify problems and provide/suggest possible solutions
Ability to manage contractual terms and financial issues
Ability to identify and manage stakeholders expectations
Upper-intermediate level of spoken and written English

Experience of work in a distributed teams
Technical background (software development, QA, DevOps, etc)
Knowledge of the latest trends at SW development technologies and tools
Agile and/or PMI certification

What's in it for you
Ability to work on challenging projects, deal with complex solutions
Nicely designed, centrally located offices with warm atmosphere that creates good working conditions
Unique working environment where you communicate and work directly with client

About Ciklum International

Ciklum is a top-five global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world.
Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including outsourcing software development, Enterprise App Development, Quality Assurance, Security, R&D, Big Data & Analytics.

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Job posted on 21 July 2021
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