As an Operations Engineer at CommPeak you will be responsible for troubleshooting critical production issues across our platform and application. Carry out production deployments, identifying and patching bugs and inefficiencies.

Project description

CommPeak is a leading vendor of the full-suite cloud-based innovative operational communication solution, including VoIP and Cloud PBX, prognostic Dialer, SMS Service, and local DID Numbers, also available on a modular basis. CommPeak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.

As an Operations Engineer at CommPeak you will be responsible for troubleshooting critical production issues across our platform and application. Carry out production deployments, identifying and patching bugs and inefficiencies.

Required skills

Customer-Service Requirements:

— A well-organized individual that is able to perform with minimal supervision
— Excellent written and verbal communication skills in English
— Availability for non-traditional work hours at times
— Being customer service-oriented
— Strong technical skills, combined with a good business logic sense
— Ability to understand business requirements and translating them to technical solutions
— Handling multiple accounts simultaneously
— Experience with call-center operations and metrics

DESIRED TECHNICAL SKILLS
— 1 Year + experience working with VoIP Protocols (SIP) and Basic VoIP troubleshooting and understanding cloud services
— Good knowledge with networking (LAN, WAN, VPN, TCP, UDP, TLS, ICMP)
— Good knowledge of logic LAN Network infrastructure (LAN, VLAN, DNS, DHCP, Static IPs)
— Experience with API
— Experience with Linux/UNIX OS
— IT system support knowledge

As a plus

— Experience with FreePBX platform
— Experience with Asterisk server
— Basic knowledge with Databases (MySQL and etc)
— Relevant courses and certifications (MCSE, CCNA...)
— Analyzing Sniffer traces (Wireshark, ngrep/sngrep & tcpdump, Voip-Monitor/Homer tool).

We offer

— Great career growth opportunity to develop within the Company
— Learning culture — we invest greatly in learning and developing professional and personal skills
— Working in truly international team on truly international and multi-regional projects
— Private health insurance

Responsibilities

— Identify, diagnose & troubleshoot customer issues
— Manage customer onboarding and technical training on CommPeak Services
— Showcase demos for potential customers
— Manage the technical aspects of the clients’ product requirements
— Working with basic CRM API integrations


Why Join CommPeak:

CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication.

This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry.

CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.

Check us out at:

www.commpeak.com

About CommPeak

Why Join CommPeak

CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication.

This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry.

CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability, or any other status protected by federal, state, and local laws.


Check us out at:
www.commpeak.com

Company website:
https://www.commpeak.com

DOU company page:
https://jobs.dou.ua/companies/commpeak/

Job posted on 21 July 2021
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