The cool American company Ezlogz Inc requires Team Lead Customer Support

- manage the support team;
- monitor the KPIs of the team, the quality of service and the correctness of
responses to customers;
- ensure that every customer is efficiently onboarded and gets an answer to all their doubts;
- create a healthy climate in the team and increase productivity;
- form a team, participate in the hiring process;
- automate and improve workflows;
- acquire and maintain relevant knowledge of Zendesk solutions and products;

- advanced/proficient English and Russian level
- organizational and management skills, excellent communication skills;
- experience in optimizing processes and increasing the efficiency of used resources.;
- ability to organize and plan the work of the department;
- experience with Zendesk software products and services;
- previous experience in Team Lead positions
experience in creating processes within the support team;
- stress resistance and business orientation.

What is important to us:
- previous experience in QC / Team lead positions
- advanced/proficient English and Russian level
- experience in creating processes within the support team
- stress resistance and business orientation of thinking.

We offer:
- an opportunity to develop professionally in an American company
- interesting tasks that will require your critical, analytical, and communication skills;
- work in a unique professional, friendly and supportive environment;
- we do not have various goodies, but we have a high salary
- a large, bright office in the center of Kyiv (BC Olimpiyskiy)

About Ezlogz Inc

Ezlogz is a global logistics platform dedicated to multi-lingual truck (truck) drivers around the world.

Ezlogz is a product company, a so-called ELD provider. With the help of Ezlogz US freight software.
According to the laws of the United States and Canada, each driver must spend a certain time on the road, rest, and perform other activities in accordance with the regulations. All these actions with the help of special techniques and software (which includes programs on a mobile platform and a scanner for monitoring the condition of the truck) must be monitored by a certified ELD provider owned by Ezlogz.

Company website:

DOU company page:

Job posted on 8 July 2021
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