Tech Support Agent (SQL, Logs, investigation) (offline)

We are looking for a Tech Support Engineer to join our team.

What you should do:

- Take ownership of customer inquiries and issues reported and ensure quick and effective resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge base tech notes and articles
- Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process)
- Any other responsibilities and tasks are given by the management, appropriate to the role
- Observe company policies and code of conduct
- Attend team and organization-wise meetings

Would be a plus:
- Experience in SaaS Product support or ServiceNow;
- Strive to gain experience in ServiceNow;

What you should have:
- English intermediate or higher
- Fundamental knowledge of EXCEL
- Minimum 1-year experience in a Helpdesk or Tech Support Role
- Good problem-solving skills, analytical mindset
- Good client-facing skills
- Excellent team player, self-managed and self-motivated

What we offer:

- Fun and exciting corporate culture of transparency, productive challenging innovation;
- Flexible work environment;
- Educational events;
- Paid sick days/vacations: ROWE approach;
- Theme parties;
- Health Insurance;
- English courses.

brightfin named in Top 100 Private U.S. Technology Companies!!!