Tech support - it's just a great start in a wide range of IT development.

Brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform.

Brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, Brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.

At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.

We are looking for an L1 Support Engineer to join our team.

Requirements:
- Excellent written and verbal communication skills in English, as well as another language as required (B2 at least)
- Fundamental knowledge of EXCEL
- Good understanding of Information Systems at the user and corporate level
- Minimum 1-year experience in a Helpdesk or Tech Support Role
- Good problem-solving skills, analytical mindset
- Good client-facing skills
- Excellent team player, self-managed and self-motivated
- Mature and professional demeanor, attitude, and approach

Would be a plus
- Experience in SaaS Product support or ServiceNow;
- Strive to gain experience in ServiceNow;

Responsibilities:
- Take ownership of customer inquiries and issues reported and ensure quick and effective resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge base tech notes and articles
- Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process)
- Maintain email coverage during working hours
- Any other responsibilities and tasks are given by the management, appropriate to the role
- Observe company policies and code of conduct
- Attend team and organization-wise meetings

We offer:
- Fun and exciting corporate culture of transparency, productive challenging & innovation
- Flexible work environment
- Educational events
- Paid sick days/vacations: ROWE approach
- Theme parties
- Health Insurance
- English courses

About Brightfin

One platform to manage your mobile, telecom, and cloud investments
Organizations have a tough challenge ahead of them as technology continues to grow at unprecedented rates (IoT, mobility, TEM, cloud, 5G, network transformation, etc). This rapid change leads to fragmentation, a lack of standardization, and inefficiencies across the organization.

brightfin’s IT expense management software solves those problems by optimizing IT spend, making workflows more efficient, and providing full transparency into IT expenses.

Company website:
https://www.brightfin.com/

Job posted on 1 July 2021
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