Business Support Engineer (L1) (offline)

About the Role/ The opportunity:

As an L1&Business Support Engineer, you will be a member of the Product Support Services Team.

You’ll interact with Sitecore customers and partners upon raised technical and business cases related to the Sitecore product portfolio, as well as Sitecore support teams around the globe.

Continuous learning of different Sitecore products and how they interact with each other is an important part of the day-to-day activities in this role.


What You Need to Succeed:

- Strong verbal and written English skills

- Understanding of the modern web applications architectures & technologies

- Ability to quickly switch task context

- Problem-solving desire

- Be passionate about improving customer experience with our products
  

Additional Skills That Could Set You Apart:

- IT or Technical graduate

- Troubleshooting or customer support experience

- Infrastructure or web administrative skills

- Experience working in large enterprise environments
 

Why you should click ‘Apply’:

- We are a team of professionals moving the evolution of the huge, complex, and innovative product. Our passion is solving challenging tasks and constantly improving our expertise. We feel inspired by working together for many years in an atmosphere of mutual trust and support. Join us!

- For an IT specialist who is tired of the constant change of projects and the lack of managers’ professionalism, Sitecore will be a reliable employer for many years, offering stable work on a large and demanded product with a worldwide reputation, because we are one of the most mature and professional product companies in Dnipro.

-Great team and company culture! Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

About Sitecore

Sitecore Ukraine is one of the largest tech centers of the global martech company Sitecore, the leading provider of end-to-end digital experience software.

We develop the SaaS-enabled composable platform that unifies data, content, commerce, and experiences. Thousands of the world’s most recognized brands such as L’Oréal, Microsoft, Volvo Cars, Puma, Porsche, Starbucks, P&G, and others rely on Sitecore to provide more engaging, personalized experiences for their customers across every touchpoint.

Our passionate, smart, innovative, and collaborative team members are located across four continents and over 30 countries. It’s a diverse group of hard-working, caring, and fun people with compassionate and experienced leaders.

Sitecore Ukraine has already united more than 170 specialists who take ownership, have a mature mindset, initiate change, commit to excellence, and aim to win. We are passionate about solving challenging tasks together for many years in the atmosphere of mutual trust and support to innovate and grow.

Company website:
https://www.sitecore.com/

DOU company page:
https://jobs.dou.ua/companies/sitecore-ukraine/