Technical Support Engineer (offline)
β English: Upper intermediate or Advanced
β Experience in troubleshooting demanding high attention to details.
β Problem management for server and service related issues (Windows Server/Centos7).
β Alerts configuration, monitoring, detecting, reporting using agreed monitoring tools (Zabbix, Grafana, Kibana).
β Understanding and working with DNS Servers, VPS, Terminal Services and Remote Desktops, Web Servers (IIS and Apache).
β Experience with JIRA and Confluence. (preferred, not required)
β Good communication skills.
β Ability to work with a large amount of information.
β Serious and responsible attitude.
β Analytical thinking.
β Self-study skills.
Will be a plus:
β Working with continuous integration systems(Jenkins, Git). (preferred, not required)
β Managing DBβs (MSSQL Server), understanding of Vertica, MongoDB, Mondrian, Hadoop.
We offer:
β Friendly team and enjoyable working environment;
β Opportunity for self-realization. Career and professional growth;
β Competitive salary based on your qualifications, experience and skills;
β Office in a comfortable business center, located near a subway station;
β Paid sick leave and vacations;
β English classes with a certified English teacher;
β Company-owned gym and shower;
β Convenient parking near the office building;
β Room for bicycle parking;
β Corporate events and meetings;
β Large recreation area;
β Not an open space office.
β Taxi fee compensation
Responsibilities:
β Fixing, reporting, escalating issues according to protocol (instructions)
β Work closely with engineers and other team members to understand complex requirements and troubleshoot issues.
β Exchanging information between responsible teams.
β Working shift by shift (including nights).
The job ad is no longer active
Job unpublished on
17 January 2022
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