Shelf is an award-winning SaaS platform that brings easy-to-use, intelligent knowledge management to the customer support function of leading companies. With advanced AI and powerful search, Shelf is helping agents quickly find answers and solve customer issues.
Shelf is a distributed software development company that applies technology to the problem of organizing knowledge for contact centers. By applying AI and data analysis, Shelf helps companies organize large quantities of unstructured knowledge regardless of its format, including text, audio, video, etc. Shelf’s approach to centralized knowledge ensures that the information customers get from agents or platforms is always consistent and accurate.
We believe our AI-led vision can empower the betterment of the workforce by solving massive training and knowledge gaps in the modern economy. It’s our mission to give new employees access to the knowledge of a veteran on Day 1, reducing stress and enabling success.
Team and roles:
We are building a team of individuals that are both strong team players and outstanding individual contributors. There’s no micromanagement — you will have all the trust and freedom as long as you do your job right. If you don’t know what commitment and dedication really mean and if you have concerns about whether you are a good fit, need not apply.
An ideal candidate should always be up for the challenge, ready to work hard and make a difference every day. You will be responsible for the success of our customers and, ultimately, the success of the company.
This is a unique opportunity to apply your skills and creativity to help a cutting-edge tech company expand globally.
DOU company page:
Job posted on
10 June 2021