Customer Support Specialist (offline) $700-1200

Hi! Smart Team is looking for a Customer Support Specialist who is not afraid to plunge into technical side of clients' support.

Responsibilities
- process tickets in the internal ticket system (day/evening shifts)
- write and post notifications of different kinds in the company’s communication channels (warning about system issues, updates on the situation, info posts)
- communicate and coordinate with other departments regarding providing support to company employees
- communicate with foreign counterparties in English (written and spoken) via different comms channels (email, Skype, Slack)
- test and support company software products
- send out personal notifications and reminders to company employees
- administer user accounts in various software solutions
- collect and submit documents for opening of new accounts
- help senior Operations employees upon request

Requirements
- good knowledge of English language (B2 and higher)
- ability to communicate well via email
- ability to work in G Suite (Google Docs, Sheets)
- advanced Microsoft Excel skills, ability to search information in internet in English


We offer:
- 24 calendar vacation days, sick leave upon the request.
- Medical insurance after your probation period is successfully over.
- You will have an opportunity to study and develop at the expense of the company: along with the external education, we offer a wide range of webinars, seminars, and talent development programmes, English courses.

About Smart Team

Smart Team is an international fintech group focused on trading on global financial exchanges with its own funding and developing related technological and software solutions.Smart Team is an international fintech group focused on trading on global financial exchanges with its own funding and developing related technological and software solutions.

Company website:
https://smartteam.ae/

DOU company page:
https://jobs.dou.ua/companies/smart-team/