The project is a platform for the automation of business processes and data processing solutions. It’s a long-term project with a small team — business operations from the USA, and development from Ukraine. Our team has been working on it since 2018.

Required skills:
Work shift is 9.00-17.00 CT (17.00 — 01.00 Kyiv Time)

•Attention to detail and good problem-solving skills.
•Excellent interpersonal skills.
•Proven strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause
•Good written and verbal communication.
•Upper-intermediate level of English

Will be a plus:
•Experience with help desk software.
•Experience with customer service
•Experience with business operations (sales, marketing, project management, etc.)

Responsibilities:
• Learning TrackVia (a low-code platform) —> We would provide training and support
• Responding to inbound client issues (email, tickets), an acknowledgement that the ticket was received and an estimated time to address.
• Logging into client TrackVia instance
• Reviewing client’s issue(s) and identifying the root cause
• Fixing issue(s)
•Emailing client with update and resolution
• Updating ticket(s) with notes & time spent resolving issues
• Attending daily team meetings (9 am Central US)
• Using Slack for daily communication with the team

About Timelycode

Timelycode was created as a result of the merging and rebranding of two other IT companies. As a result, we incorporate both vast experience of previous brands and eagerness for new accomplishments!

Our key areas of expertise:
- Web development - JS, markup, UI\UX design
- Mobile development - iOS, Android, Flutter, Kotlin Native.
- DevOps services - AWS management, CI\CD.
- Quality assurance.

Company website:
http://www.timelycode.com/

DOU company page:
https://jobs.dou.ua/companies/timelycode/

Job posted on 10 June 2021
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