Customer Support Associate (offline)

In this role, you will create strong relationships with both consumers and properties and provide world-class support.

This candidate will be effective and efficient at solving problems with the ability to communicate professionally and confidently at multiple levels. This position works closely with management and has the opportunity for growth.

Work hours: Full-time, Remote
14:00 to 22:00 (Kyiv time)

Responsibilities:

- Communicate with website users when they have questions about one of the 12,000 properties listed on LivingPath via LiveChat and email.
- Call and email properties to get the questions answered and build a positive relationship.
- Facilitate the introduction of prospective residents and properties.
- Gather pricing and occupancy information from properties and add the information to the LivingPath database.
- If the property is interested, help set up a LivingPath account so they can update their property listing themselves.
- Schedule meetings with properties and the LivingPath sales team.
- Send reminders to properties to update their listings.
- Make updates to listings on the platform.
- Take ownership to resolve challenging issues, and escalate when necessary.

Requirements:
- Strong English communication skills (reading, writing and speaking) and a willingness to speak to clients over the phone.
- Must be proactive and not wait for the phone to ring.
- Minimum 1 Years experience with customer support
- Minimum 1 year experience communication with native English speakers
- Familiarity with Excel/Google Sheets

About LivingPath

LivingPath is an online platform that helps people discover senior living communities. There are over 12,000 communities on our site. We help providers build their brands by producing the industry's leading promotional video content. We also supply both senior living providers & investors with real-time competitive market intelligence data.

What we offer
- Friendly team and professional growth in a product company
- Remote role, with main office in the Centre of Kyiv
- Strong company with financial stability
- Paid vacation and sick leaves
- 20 working days payable vacation
- Vacation on Ukrainian public holidays

About Aspen Tech Labs

Aspen Tech Labs, Inc. (www.aspentechlabs.com) is a recognized leader in recruitment advertising technology and web data management services. At Aspen Tech, our primary goal is to continue to improve our products and services, and to set the standard for outstanding customer service to our 300+ worldwide customers. Since 2008, we provide technology, tools, web scraping, data, business intelligence, and analytics to support our global customers.

Company website:
https://aspentechlabs.com/