Support Specialist / Customer Support (offline)

Looking for a Support Specialist with a customer-first state of mind to join our team. This person will support several company products for external users. An Ideal candidate will be one with excellent written and spoken English, as well as proven experience in IT companies (at least 1.5 years).

Responsibilities and Duties:
• Providing technical support to end users
• User management
• Diagnose and troubleshoot common issues
• Understanding the solutions' architecture
• Running real-life simulations
• Testing new features
• Thinking outside the box
• Escalation of unresolved issues to the appropriate internal and external teams
• Writing of support articles and documentation

Requirements:
• 1.5 years of relevant experience in support
• Excellent written and verbal communication skills in English
• Understanding of operating systems, networks and browsers
• Motivated towards constantly improving their technical skills self
• Ability to learn fast and grasp technical concepts quickly.

Personal Attributes:
• Kind and patient attitude
• Desire to achieve effective and high-quality results
• Ability to work effectively in a collaborative environment
• Ability to be flexible and change activities quickly according to business needs

Our benefits:
• Comfortable office in the center of Kyiv (Gulliver BC)
• Professional development opportunities
• English lessons
• Health insurance
• Paid vacation and sick leaves
• Flexible work schedule
• Corporate parties and team time each Friday

About Trackimo

The company was founded in 2013, delivers personal safety and asset tracking solutions, based on the compact GPS/GSM/WiFi/LTE devices operating over a global Cloud-IoT platform.

The main office is in Tel-Aviv, Israel, where the main system architecture and server development are performed, and the cloud system operations. We have an engineering and production office in Shenzhen, China, where the device’s hardware and firmware are developed. Also, we have additional sales and operations offices in the USA, Germany, Poland, Japan, South Africa, and Mexico. In Ukraine, we already have and continue building a strong R&D center to create the best software solutions for our users.

The company`s solutions are sold in over 50 countries, both directly and through strong business partners such as Vodafone. The core values of a company are Excellence and Mutual responsibility.

“Customer’s success is our success.”

Company website:
https://trackimoplus.com/

DOU company page:
https://jobs.dou.ua/companies/trackimo/