Uproad is a successful start-up company having the mission to deliver next-generation Mobile applications in the tolling domain for the US consumer market (B2C). We are growing fast. It’s an excellent time to contribute ideas you can bring and build.

Required skills

— Excellent written and verbal communication skills in English
— Good understanding of Information Systems at the user and corporate level
— Good problem-solving skills
— Good client-facing skills

As a plus

— Salesforce ServiceCloud, Helpshift knowledge is an advantage
— Experience in B2C product support
— Familiarity with tolling industry or mobile app support
— Additional language proficiency in Spanish a major plus
— IT CSR background

We offer

Schedule:
4 working days + 4 holidays cycle
Evening and night shifts

— Competitive salary
— The ability to focus on your work: a lack of bureaucracy and micromanagement
— Ability to work remotely
— Paid vacation (20 working days) and sick leaves
— VIP Medical insurance
— English speaking club with native speaker

Responsibilities

— Provide daily support via chat and email to users of mobile app technology including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction.
— Perform back office tasks such as processing transaction disputes, rejected transactions, responding to social media, app store reviews and customer feedback.
— Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management.
— Contribute to the improvement of documentation, such as Standard Operating Procedures and training manuals and troubleshooting procedures.
— Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
— Maintaining a positive, empathetic and professional attitude toward customers at all times.

Project description

Uproad is a start-up company having the mission to deliver next-generation Mobile applications in the tolling domain for the US consumer market (B2C).
The mobile app is powered by AWS cloud-native backend built from scratch following modern microservice architecture and DevOps best practices.

Come along for the ride!
We’re always looking for passionate, game-changing people to join our team of innovators. Drop us a line if you think you’re the right fit.

About Uproad

Uproad is a start-up company having the mission to deliver next-generation Mobile applications in the tolling domain for the US consumer market (B2C).

Based on GPS location tracking, the app can provide cutting edge user experience to pay for tolls, receive toll alerts, calculate toll pricing for the given route, pay your bills, and much more. Since launching in stores back in March 2020 more than 20k users have installed the mobile app. The company aims to be a Nationwide provider in the US for tolling service for millions of users.

The mobile app is powered by AWS cloud-native backend built from scratch following modern microservice architecture and DevOps best practices.
Uproad is backed by the Kapsch Group, one of the tolling industry leaders in the US and European markets for decades.

As in every successful start-up, Uproad is growing fast. It’s an excellent time to contribute ideas you can bring and build the best possible engineering processes and tools.

You will join a team of about 70 professionals distributed across three countries. Most of the engineering staff is located in Ukraine (Kyiv), making it easy to collaborate, learn from experienced teammates, and have a cool team atmosphere and colleagues’ support.

Company website:
https://www.uproad.com/

DOU company page:
https://jobs.dou.ua/companies/uproad/

Job posted on 7 June 2021
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