Looking for a Service Desk Representative to work for a Canadian healthcare project.
Full-time, remote, long-term (equipment is provided)
Only candidates from Ukraine.
Working schedule: 15.30-00.00

Mandatory Requirements:
- good written and spoken English (Upper-Intermediate +);
- basic technical knowledge
- Ukrainian citizenship (applicants with a temporary resistance permit will be rejected)

Main Responsibilities:
• Provide telephone, e-mail support;
• Troubleshooting hardware and network issues;
• Follow up on outstanding user issues via the ticket system (system Jira)
• Troubleshoot end-user hardware/software (80% first call resolution required), escalate to Hardware team what cannot be resolved by 1st level;
• To keep a knowledge-base/FAQ so that other teams can provide resolutions to regular/new

Project description:
The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

We constantly invest in the comfort of our employees:
- During the quarantine period, since March 2020, we all work remotely.
- We offer Medical Insurance coverage (Covid-19 treatment is included).
- Each employee is equipped with all the necessary work equipment (laptops, monitors, headphones, and chairs).
- We provide paid 15 vacation days and paid public holidays and reimburse non-used paid vacation days in cash equivalent at the end of the year.
- We cover courses and certifications that support professional development and conduct online courses and internships at the company level.
- Referral bonus system for each employee, who recommends their talented friend to join us.
- We prepare gifts for employees and their children for holidays.
- A variety of sports and thematic challenges with the opportunity to receive corporate gifts if you participate.
- Free online CrossFit training three times a week and other sports activities for all our employees.
- Thematic meetings and corporate parties with employees.
- We provide constant assistance with PE and tax handling.

Company website:

DOU company page:

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