We are looking for an enthusiastic and experienced Retention Manager to develop long-term, trusting relationships with our customers. The Retention Manager's role is to analyse, segment and influence our client data base.
What you will do:
Maintain and develop relationships with existing customers; Target marketing content; Deliver great customer retention ideas; Raise our brand awareness; Monitor and analyse customer's usage of our product; Ensure the correct products and services provided to customers on time; Expand the relationships with existing customers by constantly providing solutions that meet their needs and objectives.
What you will need:
Solid written and verbal English communication skills; Proven previous work experience as a Product Owner, Project Manager, Retention Manager (services), Marketing Manager; Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level; Experience with SMM/Google Ads/FaceBook Ads will be a plus; Proven experience in delivering client-focused solutions to customer needs and demands; Proven ability to juggle multiple projects simultaneously, whereas maintaining an attention to detail; Outstanding listening, negotiation and presentation skills.
What will you get:
Competitive compensation; 24 days of paid vacation per year; Paid sick leave; Medical insurance; Career coaching; Flexible working hours; Friendly, ambitious and motivated team with a constant desire to grow and improve. Interested in joining our team? Apply now
About iTalentify
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