Middle Customer Support Engineer (L3) (offline)

Required skills
3+ years of relevant experience
Web-based Request/Response cycles
Visual Studio, .NET, (C#, VB .NET)
Familiarity with architecture styles/APIs (REST, RPC)
Understanding of Agile methodologies
At least Strong Intermediate English Level

As a plus
AWS, WCF, WPF, SOAP, VB.NET, PostgreSQL, Oracle SQLDeveloper
Test Automation
UI Automation/Windows Accessibility APIs

Responsibilities
Working environment setup for products testing
Preparing setup documentation
Regression testing launch
Supporting vendors with issues

Project description
While developing a project (a web-based Automated Test Results management tool) we need a Support Engineer, who will take care of legacy system support (TestDesk/RGT) as well as supporting test-framework for testing localized products — LAGT. Among other responsibilities — support of vendors’ requests/queries that might arise using the above systems.

Components:
TestDesk is a results management tool, a user interface to display the results from the LAGT to the testers to enable them to verify errors from the automated test system. TestDesk Comes with two components — Client, Server

RGT — Results Generator Tool. Composed of the client (living on vendors VMs) and server.

LAGT Framework — Localization GUI Testing. Composed of Multiple Components — to test various aspects of the user interfaces.

About ELEKS

ELEKS is the partner of choice for many of the world’s leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.

Company website:
https://eleks.com/

DOU company page:
https://jobs.dou.ua/companies/eleks/