What you'll do
-Take end-to-end ownership of customer full technical issues, including initial troubleshooting, and issue resolution and communication.
-Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.

What you have

- Passion for solving customer issues in a fast-paced environment
- 2 years of experience with technical support / QA / data analysis/ development/ technical account management
- Experience in SQL querying and managing data
- Advanced proficiency in written and spoken English
- Structured and process-oriented
- Ability to learn new technologies quickly
- Multitasking and ability to work independently
- Native Russian, including reading and writing

Bonus Points
Development or mobile development experience
Web / mobile marketing and digital advertising experience

About UnionFlame/Lucky Soft

Who we are?
We are a cybersecurity team from Ukraine which provides professional services for successful
fulfillment of your projects.
Our cohesive team consists of people with technical background and 7+ years experience in cyber
security, penetration testing and IT industry in general.

Our experience approved by numer of certificates:
- OSCP (Offensive Security Certified Professional)
- CSXF (Cybersecurity fundamentals certificate)
- Cisco Certified Network Professional (CCNP)
- Cisco CCNA Routing and switching
- Cyberoam Certified Network & Security Professional (CCNSP)
- Master Accredited Systems Engineer (MASE)
- HP Accredited Integration Specialist (AIS)
- HP Accredited Solutions Expert (ASE)
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA).

Company website:

Job posted on 1 June 2021
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