SatchelPay is the leading payment provider in Europe. We offer a one-step solution for almost any existing transactional need, offering a «private banking» client approach, as well as competitive and transparent pricing. We are looking for a professional in Customer Support and private banking.

Your key responsibilities will include

- Communicate effectively with clients and colleagues;
- Identify client’s needs, advise the client on product setups, systems, payment, and format-related questions;
- Manage customer expectations and take ownership of the reported issue;
- Educate customers to understand and use customer interfaces in an efficient way;

Requirements
- Advanced/ Fluent English, both written and oral skills for emails/phone calls;
- 2+ years of experience as Customer Support Specialist (banking or IT sector as a plus)
- Ability to obtain, verify, evaluate work assignments and provide necessary information for clients;
- Ability to react to the stressful situation;
- Working knowledge of Microsoft Windows and Microsoft Office applications; general hardware and software knowledge;
- Working knowledge of ticketing systems, Zendesk, Freshdesk, etc.
- Multi-tasking skills (actively listening to customer questions, answering questions, registering issues, and finding the solution at the same time).

We offer
- Competitive salary;
- Comfortable office in the center of Kyiv (Lva Tolstogo station). Also there is a possibility to work remotly.
- Zero bureaucracy and open management.
- Compensation of costs on professional courses and trainings.
- Perks at the office (fruits, Playstation, etc.).

About Satchel

SatchelPay is the leading payment provider in Europe, based in Vilnius, Lithuania.

We offer a one-step solution for almost any existing transactional need, offering a «private banking» client approach, as well as competitive and transparent pricing. For today Satchel has 4 offices in 3 countries.

Here we are looking for professional and responsible specialists for our office in Kyiv.

Company website:
https://satchel.eu

Job posted on 27 May 2021
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