Brainstack_ is a fast-growing product company that develops high-tech solutions for customers in more than 100 countries.
We’re looking for Cancellation manager. Become a part of Brainstack_ Retention Team and embark on a new professional journey!

Brainstack_ is a fast-growing product company that develops high-tech solutions for customers in more than 100 countries. Armed with the latest technologies and a young ambitious team, we strive to be the best in what we do. We strongly believe that the personal growth and self-development of every team member is one of the pillars of a successful business strategy. That’s why we are ready to provide all the tools and support necessary for your professional journey.
Here, there’s no room for bureaucracy or micromanagement - each team can create its own ecosystem that’ll ensure max productivity and perfect teamwork.

Brainstack_ is a place where you grow together with the company.

We’re looking for Cancellation manager

Become a part of Brainstack_ Retention Team and embark on a new professional journey!

By joining our team, you will:
-work with interesting and challenging customers and have the opportunity to show off your skills;
-cover both phone and chat support;
-gain all the experience you need to become a one-man army support specialist!
-have the freedom to share your ideas and implement them into the work process;
-get to enjoy all the benefits — cozy office, tasty breakfasts, full medical insurance, you name it!

Requirements:
-fluent English (both oral and written)
-strong communication skills
-experience in communicating with native speakers
-time-management skills
-acquaintance with IT sphere
-stress resistance, ability to work in a high-loaded atmosphere

Schedule 3/3:
-08:00-17:00
-17:00-03:00
-22:00-08:00

Responsibilities:
-provide customer support via phone, chat and email
-troubleshoot and solve customer’s issues
-present complex technical information to non-technical audiences
-retain and improve customer loyalty
-gather feedback and suggest improvements

Other features:
-possibility to be part of the creative environment and make your input to it;
-variety of social and professional activities;
-friendly and warm culture;
-PE employment;
-24 calendar days of vacation paid per year;
-medical insurance;
-documented sick days paid;
-3 non-documented sick days paid;
-breakfasts/fruit/yummies in the kitchen

About Brainstack_

Thoughtful Product Making.

We’re a team of intelligent, fun-loving people working on our own products which actually make a difference and we always strive for more.

• Engaged team
Brainstack_ has gathered a team of young, ambitious professionals working on awesome products together. We are looking for people who love technology and understand how to make it. In our turn, we give you all you may need to develop great software.
• Our products
Some of our products have already become known worldwide and we are catching up with new products. Creating great products is a team job: no matter which position you occupy: every task, every pixel, every code line makes a difference.
• Customers worldwide
Our products are presented in the USA, Europe, Central and South America and we are expanding to Asia. You are to be working with customers from around the world, each day gaining new experience.
• Big and little perks
You give us your time, ideas and energy in return we provide you with competitive salary, 24 days’ annual vacation, comfortable office, food and drinks, 2 big seasonal corporate parties and usual Friday evening fun.

Company website:
https://brainstack.team/

DOU company page:
https://jobs.dou.ua/companies/brainstack/

Job posted on 21 May 2021
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